Frequently Asked Questions (FAQ) – Eracapnew
1. What products do you sell?
At Eracapnew, we specialize in premium-quality caps designed for comfort, durability, and modern style — perfect for everyday wear or making a bold fashion statement.
2. Are your products authentic?
Yes, all products at Eracapnew are 100% genuine and sourced from trusted manufacturers and suppliers.
3. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States — no minimum purchase required.
4. How long does shipping take?
Orders are processed within 1–2 business days, and delivery typically takes 3 to 6 business days after shipping.
5. What is your return policy?
We accept returns within 30 days of delivery.
Free return shipping is included, and no restocking fees apply.
6. How do I initiate a return?
Simply contact us at daren_daisydoe59t@gmx.com or call +1 959-300-0839.
Our support team will provide detailed instructions and a prepaid return label.
7. Can I exchange an item?
We don’t currently offer direct exchanges.
Instead, you can return the original item for a refund and place a new order for the product you prefer.
8. How can I contact customer support?
You can reach us by email at daren_daisydoe59t@gmx.com or by phone at +1 959-300-0839.
We typically respond within 24–48 business hours (Monday–Friday).
9. How can I stay updated on new arrivals and offers?
Subscribe to our newsletter or follow Eracapnew on social media to be the first to know about new caps, exclusive offers, and style inspiration.
